Customer Relationship Management - Microsoft Dynamics 365

Transforming customer insights into competitive advantage

Overview

Customer Relationship Management (CRM) systems unlock growth and innovation by offering deep insights into business processes, from customer analytics to cross-channel strategic data. These tools empower businesses to meet rising customer expectations, remain competitive, and deliver exceptional experiences. With BDO India's tailored CRM strategies, businesses can unlock sustainable growth, cultivate stronger client relationships, and secure a competitive advantage in their respective industries.

Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 is a comprehensive customer engagement solution designed to empower organisations to enhance sales, reduce costs, and improve profitability. By streamlining operations and automating processes, it helps businesses strengthen customer relationships and boost satisfaction. With its ability to provide a 360-degree view of every customer, Dynamics 365 enables teams to make swift, informed decisions, offering an intuitive platform that facilitates meaningful connections and fosters long-term loyalty.

The platform integrates seamlessly with tools like Microsoft 365, SharePoint, Azure, and Teams, leveraging the power of Microsoft SQL Server, Windows Server, and the .NET Framework for superior performance. Its user-friendly interface ensures a consistent experience across devices, making it accessible and easy to use. Businesses benefit from its flexibility, as it operates smoothly in both online and offline environments.

How BDO India Can Help

BDO India’s Microsoft D365 Customer Engagement CRM services provide expert guidance to help your organisation adapt to changes, seamlessly integrate new capabilities, and drive continuous innovation and growth. 

Our services include:

  • Microsoft D365 implementation
  • Dedicated support
  • Agile software product development


How BDO can help

Meet our Leader

Dipankar Ghosh

Dheeraj Toshniwal

Partner & Leader
Digital Services
BDO Digital
personView Bio

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