Business Process Reengineering For Automation

Cohesive processes for seamless customer experience

Overview

Digital transformation requires an organisation’s business processes to be streamlined, connected, and automated. Modern customers experience expectations cannot be delivered by discreet, disconnected processes, and thus organisations must reimagine all processes through a ‘Digital Only’ lens. A holistic business process reengineering exercise challenges the ‘traditional’ mindset and needs a clear vision and collaboration across departments.

An organisation’s business processes and adopted technologies evolve organically over time. It helps to step back and question, “Why are we doing what we are doing the way we are doing?” and “Is there a better way to achieve the same objective?" With a holistic view of the process and knowledge of the latest technology capabilities, organisations can create cohesive, connected processes for a seamless customer experience.

We enable organisations to reimagine business processes for a ‘Digital Only’ operating model and build practical automation roadmaps. Our proprietary ‘EAAA’ (Eliminate, Align, Adopt, Automate) process reengineering methodology helps eliminate redundant steps, standardise processes for the future, and automate manual interventions wherever practical. Our consultants, with their deep knowledge of sectors and automation tools, assist in designing the next generation of automated processes for a seamless digital experience.

Meet Our Leader

Dipankar Ghosh

Dheeraj Toshniwal

Partner & Leader
Digital Services
BDO Digital
View Bio

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