Senior Assistant - BSO - Domestic Outsourcing - BSO/PUN/0362 & BSO/PUN/0363
30 September 2021
Location: Pune - Office 1
Job title: Senior Assistant
Reference: BSO/PUN/0362 & BSO/PUN/0363
Contact: Meenakshi Ganju
About Business Services and Outsourcing
Leveraging our global expertise and experience, Our BDO team of subject matter experts and industry professionals work across sectors and industries to help our clients respond to the changing business environment. With deep analytic skills and state-of-the art technologies, our professionals deliver customised and innovative solutions to clients across geographies. We at BDO, through our Shared Services and Outsourcing Service line assist businesses through their growth journey, helping them expand confidently and focus on core business processes. We facilitate our clients to effectively manage and achieve higher efficiency while they undergo transformation of the various backend functions maintaining the business as usual. Our Outsourcing Service span of offerings include Finance and Accounting Outsourcing, Human Resource Outsourcing, Payroll Management and Compliance Services, Retiral Benefits, Secretarial Services Compliance Management and Shared Service Centre Management.
Details
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Job Code
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BSO/PUN/0362 & BSO/PUN/0363
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Position Title
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Senior Assistant
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Location
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Pune
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Department
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BSO - Domestic Outsourcing
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Experience
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2+ years of experience
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Qualification
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Engineer from a good college. (Electronic Engineer)
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Roles & Responsibilities
- Attending all Inbound & Outbound call and case management ie Clinics, Doctors, Professionals, internal team, Recipients (Patients).
- Tracking Complaint and its resolution
- Order to Cash process Management
- Order entry
- Order entry validation and booking
- Order-related coordination activities with Finance and Logistics team
- Coordination with various stakeholders ie Finance, Logistics, Shared services
- Tracking service failures, performing root cause analysis (RCA) and implementing corrective actions
- Communication script monitoring management- email and calls
- Having prior experience of working on ERP/CRM systems.
Competencies
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Analytical Thinking
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Collaboration
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Strategic Thinking
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Creative Problem Solving & Decision Making
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Interpersonal Relationship & Respect
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Innovation
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Apply