Associate Director - BSO-Shared Services Outsourcing - BSO/CHN/0305

29 November 2021

Location: Pune - Office 1
Job title: Associate Director
Reference: BSO/CHN/0305
Contact: Meenakshi Ganju

About BSO-Shared Services

BDO India’s Business Services & Outsourcing practice provides companies with a range of accounting, advisory and compliance services to support growth and cater to the changing needs within local markets and around the globe. Our dedicated team offers operational efficiencies through streamlined working processes resulting in cost optimisations in management expenses.

Details

Responsibilities

• Managing staff on engagements and working with all Outsourcing team Managers and Assistant Managers to ensure staff utilization is maintained, including prioritizing tasks for projects, establishing budgets, and assigning staff to meet client deadlines.
• Developing the skills, capabilities, and potential of less experienced staff through supervision, coaching, mentoring, knowledge transfer, internal training delivery, and assignment of challenging work opportunities.
• Effectively planning, supervising, and executing Bookkeeping engagements in accordance with all relevant professional standards (accounting, quality control, and ethical) and Firm policies.
• Serving as the primary escalation point for clients.
• Appling appropriate business knowledge in anticipating, identifying, and addressing issues relevant to the client’s business.
• Providing project management, technical skills, and leadership to team members for projects and engagements.
• Managing onboarding of new clients.
• A complete detailed review of bookkeeping and other outsourcing engagements to ensure the engagement/project is performed in accordance with Firm standards.
• Facilitating information sharing between clients and outsourcing team, acts as a liaison between outsourcing clients and internal domain expert teams.
• Delivers exceptional client service and experience to clients.

​Competencies

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