Manager - BSO - Domestic Outsourcing - BSO/PUN/0361
30 September 2021
Location: Pune - Office 1
Job title: Manager
Reference: BSO/PUN/0361
Contact: Meenakshi Ganju
About Business Services and Outsourcing
Leveraging our global expertise and experience, Our BDO team of subject matter experts and industry professionals work across sectors and industries to help our clients respond to the changing business environment. With deep analytic skills and state-of-the art technologies, our professionals deliver customised and innovative solutions to clients across geographies. We at BDO, through our Shared Services and Outsourcing Service line assist businesses through their growth journey, helping them expand confidently and focus on core business processes. We facilitate our clients to effectively manage and achieve higher efficiency while they undergo transformation of the various backend functions maintaining the business as usual. Our Outsourcing Service span of offerings include Finance and Accounting Outsourcing, Human Resource Outsourcing, Payroll Management and Compliance Services, Retiral Benefits, Secretarial Services Compliance Management and Shared Service Centre Management.
Details
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Job Code
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BSO/PUN/0361
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Position Title
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Manager
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Location
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Pune
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Department
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BSO - Domestic Outsourcing
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Experience
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8-10 years of experience
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Qualification
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MBA + Engineer in electronics (from a good college)
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Roles & Responsibilities
- Customer Service Operations
- Order Management
- Customer Support
- Service and Warranty Management
- Managing a team of 6-10 members who are interacting with customers for order management and service support
- Having prior experience of working on ERP/CRM systems
- Performance matrix monitoring of the team
- Exception reporting daily
- Communication of soft skills training to the Customer Support team members
- Periodic program governance meeting with senior executives for performance monitoring and management.
- Managed a team of 8-10 members
- Coaching and mentoring the team members in interacting with customers
- Having prior experience of working on ERP/CRM systems
- Quality conscious and committed
Competencies
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Analytical Thinking
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Collaboration
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Strategic Thinking
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Creative Problem Solving & Decision Making
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Interpersonal Relationship & Respect
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Innovation
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Apply